{"id":653,"date":"2023-10-07T12:11:25","date_gmt":"2023-10-07T12:11:25","guid":{"rendered":"https:\/\/volivoli.hr\/?page_id=653"},"modified":"2024-05-20T09:59:06","modified_gmt":"2024-05-20T09:59:06","slug":"reklamacije-i-povrati","status":"publish","type":"page","link":"https:\/\/volivoli.hr\/en\/reklamacije-i-povrati\/","title":{"rendered":"Complaints and returns"},"content":{"rendered":"<section class=\"bde-section-653-111 bde-section\">\n  \n\t\n\n\n\n<div class=\"section-container\"><div class=\"bde-div-653-112 bde-div\">\n  \n\t\n\n\n\n<h2 class=\"bde-heading-653-113 bde-heading\">\nComplaints and returns\n<\/h2><div class=\"bde-accordion-653-364 bde-accordion bde-accordion--bordered-bottom\"><div class=\"bde-accordion__content-wrapper-653-382 bde-accordion__content-wrapper\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-382\" aria-controls=\"accordion-panel-382\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Uvodna napomena<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-382\" aria-labelledby=\"accordion-button-382\" hidden>\n   <div class=\"bde-text-653-383 bde-text\">\n<div id=\"_rich_text-10-393\" class=\"oxy-rich-text\" style=\"\"><p><span style=\"font-weight: 400;\">Molimo Vas da potpune informacije te uvjete pristupanja i kori\u0161tenja na\u0161e internetske stranice s pripadaju\u0107om internetskom trgovinom <\/span><a href=\"https:\/\/volivoli.hr\/en\/\"><b>www.volivoli.hr<\/b><\/a><span style=\"font-weight: 400;\">, odnosno<\/span> <span style=\"font-weight: 400;\">kupnje u na\u0161oj internetskoj trgovini pro\u010ditate u na\u0161im <\/span><i><span style=\"font-weight: 400;\">Op\u0107im uvjetima.<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Naime, ni\u017ee navedene informacije i uvjeti reklamacije i povrata naru\u010denih proizvoda u na\u0161oj internetskoj trgovini predstavljaju skra\u0107eni tekst, a sve u svrhu br\u017eeg i lak\u0161eg pronala\u017eenja informacije s Va\u0161e strane kao posjetitelja i kupca na\u0161e internetske stranice i trgovine.<\/span><\/p><p><span style=\"font-weight: 400;\">Relevantan dokument u vezi iskazivanja cijena, na\u010dina pla\u0107anja i dostave su <\/span><a href=\"https:\/\/volivoli.hr\/en\/opci-uvjeti\/\"><i><span style=\"font-weight: 400;\">Op\u0107i uvjet<\/span><\/i><span style=\"font-weight: 400;\">i.<\/span><\/a><\/p><p><b>Kupnju putem internetske trgovine trenutno je mogu\u0107e izvr\u0161iti samo na podru\u010dju Republike Hrvatske.<\/b><\/p><p class=\"p1\"><span style=\"font-weight: 400;\">Ako imate <\/span><b>pitanja<\/b><span style=\"font-weight: 400;\"> u vezi na\u0161e internetske stranice i trgovine, kao i pitanja u vezi reklamacija i povrata, <\/span><b>slobodno nas kontaktirajte<\/b><span style=\"font-weight: 400;\"> putem elektroni\u010dke po\u0161te na adresu <\/span><a href=\"mailto:info@volivoli.hr\"><span style=\"font-weight: 400;\">info@volivoli.hr<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-653-402 bde-accordion__content-wrapper\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-402\" aria-controls=\"accordion-panel-402\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Complaints and returns<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-402\" aria-labelledby=\"accordion-button-402\" hidden>\n   <div class=\"bde-text-653-403 bde-text\">\n<div id=\"_rich_text-15-393\" class=\"oxy-rich-text\" style=\"\"><p><span style=\"font-weight: 400;\">Kao kupac du\u017eni ste prilikom preuzimanja naru\u010denog proizvoda od dostavlja\u010da provjeriti eventualna o\u0161te\u0107enja i <\/span><b>odmah ih reklamirati dostavlja\u010du koji je proizvod isporu\u010dio<\/b><span style=\"font-weight: 400;\">. TDH nije odgovoran za mehani\u010dka o\u0161te\u0107enja nastala prilikom dostave.<\/span><\/p><p><span style=\"font-weight: 400;\">Ako proizvod ima skriveni nedostatak koji se nije mogao otkriti uobi\u010dajenim pregledom prilikom preuzimanja, onda kao kupac imate pravo na jedno od navedenog:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">jednostrani raskid ugovora i povrat novca,<\/span><\/i><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">zamjenu proizvoda,<\/span><\/i><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">uklanjanje nedostatka,<\/span><\/i><\/li><\/ul><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><i><span style=\"font-weight: 400;\">sni\u017eenje cijene.<\/span><\/i><\/li><\/ul><p><span style=\"font-weight: 400;\">U slu\u010daju da Vam je isporu\u010den proizvod razli\u010dit od onog kojeg ste naru\u010dili i kupili, imate pravo na dostavu naru\u010denog proizvoda. Ako nije mogu\u0107e dostaviti naru\u010deni proizvod, imate pravo na povrat novca u visini iznosa pla\u0107ene cijene proizvoda i dostave uz obvezno vra\u0107anje krivo dostavljenog proizvoda.<\/span><\/p><p><span style=\"font-weight: 400;\">U slu\u010daju da ne preuzmete naru\u010deni proizvod ili odbijete preuzeti naru\u010deni proizvod bez valjanog razloga, <\/span><b>TDH zadr\u017eava pravo zahtijevati naknadu tro\u0161kova logistike, te ostalih tro\u0161kova.<\/b><\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div><div class=\"bde-accordion__content-wrapper-653-404 bde-accordion__content-wrapper\">\n<h3 class=\"bde-accordion__title-tag\">\n  <button type=\"button\" class=\"bde-accordion__button\" id=\"accordion-button-404\" aria-controls=\"accordion-panel-404\" aria-expanded=\"false\">\n     <span class=\"bde-accordion__title\" >Prigovori<\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--default\"><\/span>\n     <span class=\"bde-accordion__icon bde-accordion__icon--active\"><\/span>\n  <\/button>\n<\/h3>\n\n<div role=\"region\" class=\"bde-accordion__panel\" id=\"accordion-panel-404\" aria-labelledby=\"accordion-button-404\" hidden>\n   <div class=\"bde-text-653-405 bde-text\">\n<div id=\"_rich_text-20-393\" class=\"oxy-rich-text\" style=\"\"><p><span style=\"font-weight: 400;\">U skladu s primjenjivim propisom koji ure\u0111uje pravila za\u0161tite potro\u0161a\u010da, ako ste kupac na\u0161ih proizvoda putem internetske stranice, mo\u017eete podnijeti prigovor vezan za internet kupnju <\/span><b>osobno ili putem pismena na adresu na\u0161eg sjedi\u0161ta<\/b><span style=\"font-weight: 400;\"> \u2013 Industrijska ulica I 1, Virovitica, Hrvatska ili <\/span><b>putem elektroni\u010dke po\u0161te na adresu:<\/b> <a href=\"mailto:info@volivoli.hr\"><span style=\"font-weight: 400;\">info@volivoli.hr<\/span><\/a><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Pisani odgovor na prigovor TDH \u0107e pru\u017eiti <\/span><b>unutar roka od 15 (petnaest) dana od dana zaprimanja prigovora.<\/b><span style=\"font-weight: 400;\"> Kupac je prilikom podno\u0161enja prigovora du\u017ean navesti svoje kontakt podatke.<\/span><\/p><p class=\"p1\"><span style=\"font-weight: 400;\">Sporovi vezani uz online kupovinu na teritoriju Europske unije mogu se rje\u0161avati i putem <\/span><a href=\"https:\/\/ec.europa.eu\/consumers\/odr\/main\/index.cfm?event=main.home.chooseLanguage\" target=\"_blank\" rel=\"noopener\"><span style=\"font-weight: 400;\">ODR platforme<\/span><\/a><span style=\"font-weight: 400;\"> (<\/span><i><span style=\"font-weight: 400;\">Online Dispute Resolution<\/span><\/i><span style=\"font-weight: 400;\">).<\/span><\/p><\/div>\n<\/div>\n<\/div>\n\n\n\n<\/div>\r\n\r\n<\/div>\n<\/div><div class=\"bde-image-653-341 bde-image\">\n<figure class=\"breakdance-image breakdance-image--230\">\n\t<div class=\"breakdance-image-container\">\n\t\t<div class=\"breakdance-image-clip\"><img decoding=\"async\" class=\"breakdance-image-object lazyload\" data-src=\"http:\/\/volivoli.hr\/wp-content\/uploads\/2023\/09\/dog-full.png\" width=\"894\" height=\"670\" data-srcset=\"https:\/\/volivoli.hr\/wp-content\/uploads\/2023\/09\/dog-full.png 894w, https:\/\/volivoli.hr\/wp-content\/uploads\/2023\/09\/dog-full-300x225.png 300w, https:\/\/volivoli.hr\/wp-content\/uploads\/2023\/09\/dog-full-768x576.png 768w, https:\/\/volivoli.hr\/wp-content\/uploads\/2023\/09\/dog-full-600x450.png 600w\" data-sizes=\"(max-width: 894px) 100vw, 894px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 894px; --smush-placeholder-aspect-ratio: 894\/670;\"><\/div>\n\t<\/div><\/figure>\n\n<\/div><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"<p>Reklamacije i povrati Uvodna napomena Molimo Vas da potpune informacije te uvjete pristupanja i kori\u0161tenja na\u0161e internetske stranice s pripadaju\u0107om internetskom trgovinom www.volivoli.hr, odnosno kupnje u na\u0161oj internetskoj trgovini pro\u010ditate u na\u0161im Op\u0107im uvjetima.Naime, ni\u017ee navedene informacije i uvjeti reklamacije i povrata naru\u010denih proizvoda u na\u0161oj internetskoj trgovini predstavljaju skra\u0107eni tekst, a sve u svrhu [&hellip;]<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"_breakdance_hide_in_design_set":false,"_breakdance_tags":"","footnotes":""},"class_list":["post-653","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/pages\/653","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/comments?post=653"}],"version-history":[{"count":4,"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/pages\/653\/revisions"}],"predecessor-version":[{"id":1624,"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/pages\/653\/revisions\/1624"}],"wp:attachment":[{"href":"https:\/\/volivoli.hr\/en\/wp-json\/wp\/v2\/media?parent=653"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}